AI sentiment is turning sour as employee reviews reveal growing frustration across the workforce
decoder ·
An analysis of Glassdoor employee reviews reveals that worker sentiment toward AI has turned sharply negative. Positive AI-related comments fell from 81% in 2019 to 43% by mid-2026, while negative comments rose to 53%. The data shows stark demographic divides: Gen Z women are the most skeptical, with only 21% positive comments, while executives and managers remain the most optimistic. Workers in roles like insurance claims, writing, and customer service view AI almost universally negatively, often complaining about buggy tools or forced adoption. Fear of job loss is the single most common complaint, but other frustrations include surveillance, unrealistic productivity expectations, and degraded customer experience. AI mentions in reviews increased 240% year-over-year, and the findings align with other surveys showing public skepticism and a gap between experts and the public.
decoder