Barclays scales Claude to upgrade operations and improve client experience
anthropic ·
Barclays is significantly expanding its strategic partnership with Anthropic to integrate Claude AI systems across its global operations. The bank aims to accelerate software development, modernize legacy infrastructure, and enhance operational efficiency through this rollout. By the end of 2026, Barclays expects 50% of its developers to adopt Claude Code, with a majority of engineers using it by 2027. Current implementations include a Colleague Knowledge Assistant that has already assisted over 16,000 employees in serving UK retail customers. Additionally, the Global Markets division utilizes Claude to process approximately 120,000 client emails daily, streamlining enquiry handling. Bank executives emphasize that this expansion focuses on responsible AI deployment, robust governance, and improving customer outcomes. The collaboration highlights a shared commitment to combining frontier AI capabilities with strict security controls within a highly regulated financial environment.
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