Capacity Raises Over $50M in Series E to Expand its Unified AI-Native Customer Experience Platform
aiinsider ·
Capacity, an agentic support automation platform, announced over $54 million in Series E funding, bringing its total raised to more than $159 million. The company surpassed $100 million in annual recurring revenue in June, after growing 20 times in 3.5 years. Founded in 2017, Capacity provides a unified platform that combines omnichannel AI agents, real-time agent assist, automated quality assurance, and outbound campaigns through a single knowledge orchestration layer, serving over 20,000 organizations. CEO David Karandish stated the funding will accelerate product development, expand go-to-market and customer success teams, and support international expansion. Lead investor Kathy Ireland highlighted Capacity's clear purpose and execution ability. The company also recently ranked in the top 10% of the 2026 Inc. 5000 fastest-growing private companies. The investment will support continued product research, strategic partnerships, and global growth.
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