‘The world seems to be ready’: An interview with OpenAI head of product Thibault Sottiaux
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OpenAI's head of core products, Thibault Sottiaux, discussed the company's push to bring AI agents to a broad audience through ChatGPT Work, a platform aimed at white-collar workers. He explained that the product extends the capabilities of coding agents like Codex to non-technical users, offering it through the affordable Plus plan. Sottiaux emphasized a design philosophy of minimal user interface, allowing capable models to act autonomously and interact naturally, such as through voice. He cited strong adoption, mentioning 20 million users, as evidence that the market is ready for this 'magic' approach. On pricing, he noted ongoing efficiency gains and major price cuts, promising that users will get more utility for the same cost over time. Regarding privacy concerns about granting access to email and messages, he pointed to OpenAI's investment in safety and alignment. The interview also highlighted the company's iterative, discovery-driven approach to developing products around emerging model capabilities.
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